All damaged items or defect claims MUST be made in writing with photos within 48 hours of delivery

We strongly suggest you unpack & check all your items at time of delivery

If you are awaiting completion of a home improvement project, DO NOT WAIT to check your order, as we will not be able to assist you with damaged items after 48 hours from delivery

If you do not contact us in writing within 48 hours of delivery regarding damage or missing parts & pieces, any repairs or replacement parts will be the financial responsibility of the customer

We reserve the right to repair or replace any piece of furniture. Many damages may be easily repaired to showroom quality. If we choose to repair an item we will send you all the necessary parts to do so

Please take pictures of the shipping box damage, box with vendor label & damaged items. We will need these to process your return

Manufacturer Defects; defects which may be the responsibility of the manufacturer; are determined by poor craftsmanship, damages concealed within good packaging, inadequate packaging, etc.